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Cyber-Crises Are Never “Just an IT Problem”

Cyber-Crises Are Never "Just an IT Problem" by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Online data failures and ransomware attacks are emerging as a leading deadly threat to reputation. However, some organisations still seem to…

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Executing Crisis: A C-Suite Crisis Leadership Survival Guide by Dr. Jo Robertson

Free Chapter: No Successful Crisis Response Begins When The Crisis Begins!

Now, more than ever, today’s executive needs to be prepared to take quick action to annihilate crises before they happen! EXECUTING CRISIS: A C-SUITE CRISIS LEADERSHIP SURVIVAL GUIDE is made for business leaders who wants to learn how to manage a crisis when it arises. How leaders deal with crisis can clarify character and strengthen reputation.…

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The Importance of Incident Response Training for First Responders

The Importance of Incident Response Training for First Responders Charlie Maclean-Bristol, FBCI FEPS discusses why incident responders are important to have within your company and the benefits of training them to a high standard This week, I traveled down to the Midlands for my first onsite visit in 16 months. I have been preparing a…

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Should You Engage With Online Complaints and Negative Comments On Social Media?

Should You Engage With Online Complaints and Negative Comments? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Conventional wisdom proposes organisations should respond to online complaints swiftly, openly and with empathy. But new research suggests…

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