p r, Author at Rothstein Publishing

Should You Engage With Online Complaints and Negative Comments On Social Media?

UncategorizedJune 25, 2021453Views 0Likes 0Comments

Should You Engage With Online Complaints and Negative Comments? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Conventional wisdom proposes organisations should respond to online complaints swiftly, openly and with empathy. But new research suggests…

Rothstein Publishing Won Two Top Books Of The Year From ASIS International!

Books, Promo, Risk Management, Top PostJune 23, 2021374Views 1Likes 0Comments

ASIS International, the world’s largest association for security management professionals, today announced that Critical Infrastructure Risk Assessment: The Definitive Threat Identification and Threat Reduction Handbook by Ernie Hayden, PSP (Rothstein Publishing) was selected as its 2021 ASIS Security Industry Book of the Year.

MIT Crisis Management & Business Resiliency Course — now offered online

Business Continuity, Crisis ManagementJune 18, 202165KViews 0Likes 0Comments

MIT Crisis Management & Business Resiliency Course — now offered online July 19-22 and July 26-29, 2021 There's no denying its been a difficult year. To help you navigate today's and tomorrow's crises, MIT Professional Education's popular Crisis Management & Business Resiliency Course is being offered virtually this July. MIT Crisis Management & Business Resiliency Course…

Hypercomplexity: Which Incidents Should We Be Preparing For?

Business Continuity, Disaster Preparedness, Risk ManagementJune 16, 2021343Views 0Likes 0Comments

Hypercomplexity: Which Incidents Should We Be Preparing For? Charlie Maclean-Bristol, FBCI, FEPS discusses the idea of a hypercomplex world and preparing for different scenarios in it. A few weeks ago, I wrote a bulletin on scenario planning and how under the new requirement of Operational Resilience for FCA and PRA, regulated organisations now have a…

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Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management, Crisis Management and Crisis Communication, Special OffersJune 11, 2021382Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.

Getting Back to In-Person Events at DRJ Fall 2021

Business Continuity, Disaster RecoveryJune 8, 2021364Views 0Likes 0Comments

Getting Back to In-Person Events at DRJ Fall 2021 By Bob Arnold, president of Disaster Recovery Journal In-person events drive the kinds of encounters conducive to creating collaborations building communities and establishing friendships. Aspects that many attendees appear to have missed most during the pandemic include the conference atmosphere, extensive feedback opportunities, and in-depth conversations…

COVID-19 is Challenging How We Use Data to Explain Risk Issues

Pandemics, Risk ManagementJune 1, 2021338Views 0Likes 0Comments

COVID-19 is Challenging How We Use Data to Explain Risk Issues by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. COVID-19 and the worrying occurrence of some vaccine side-effects is proving yet again how hard it…

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Free Business Continuity Exercises

Business Continuity, Emergency Response, Special Offers, TestingMay 26, 2021317Views 0Likes 0Comments

These and many more one-hour exercises are contained in Charlie Maclean-Bristol’s new book, Business Continuity Exercises: Quick Exercises to Validate Your Plan.

So, You Want to Change your Boss? Fuhgeddaboudit!

Crisis Management, Crisis Management and Crisis CommunicationMay 21, 2021365Views 0Likes 0Comments

So You Want to Change your Boss? Fuhgeddaboudit! by Jim Lukaszewski As Americas Crisis Guru the most frequent question I get from other senior practitioners is "How do you overcome the resistance of a boss who needs to change but will not listen to you?" I respond with my own question, "How long have you been…

Continuity Insights Launches New Video Series: Personal Security in Challenging Times

Disaster PreparednessMay 19, 2021346Views 0Likes 0Comments

Our friends at Continuity Insights have announced the launch a new educational program, Personal Security in Challenging Times, a short video series for personal and family safety against potential violent situations. The premier episode – Key Concepts: Recognizing and Responding to Racially and Ethnically Motivated Violence (REMV) – launched. [Watch] Personal Security in Challenging Times is…