Charlie Maclean-Bristol discusses the Kelly Report from the Heathrow Airport substation fire and how they responded to the incident.
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Grey rhino risks are high-impact but seemingly low-probability risks that get shuttled to the sidelines, often due to a misguided hope that the risk will not materialize in the near term, so mitigation planning can be delayed or dismissed.
You know you’re having a bad day as a crisis manager in the food industry when you’re facing a deadly food poisoning outbreak.
Do you think it’s a good idea to sit down with people who are the equivalent of the chain-themselves-to-trees people, who have a list of demands which are in some cases reasonable and in most cases impossible?
Should the CEO agree to participate in what is certain to be a negative interview? While every circumstance is different, a useful first step when asked for an interview should not be “What shall we say?” but “Shall we say anything?” That key question just could save a lot of pain.
Charlie Maclean-Bristol looks into the recent incident at Francis Scott Key Bridge in Baltimore and discusses the potential impacts of the accident.
Attend MIT’s 2024 Crisis Management & Business Resiliency Course
Reputation is a critical company asset, yet marketers too often create what gets to be called a “PR disaster.”
Companies have struggled for years whether to speak out on controversial social and political issues.
Charlie Maclean-Bristol discusses his recent exercises around reassuring customers after an incident and talks about how businesses should approach reopening.