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How has apologising become so damned contentious?

Crisis Management and Crisis CommunicationAugust 30, 2022518Views 0Likes 0Comments

When and how to apologize has always been a challenge. But new media demands and expectations are making it harder to do the right thing and avoid further controversy.

Why Empathy is important when disaster strikes

Why Empathy Is Critical When Disaster Strikes

Crisis Management, Crisis Management and Crisis CommunicationJune 20, 2022646Views 0Likes 0Comments

Why Empathy Is Critical When Disaster Strikes by Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to the hospital – some with serious injuries…

Don’t let a Grey Rhino ignored become a crisis ensured

Crisis Management, Crisis Management and Crisis CommunicationJune 6, 2022696Views 0Likes 0Comments

Unlike Black Swan events, which are highly improbable, with catastrophic impact, Grey Rhino events are highly probable, high impact yet neglected threats that occur after a series of warnings and visible evidence.

When should corporates take a stand on high-profile social issues?

Crisis Management, Crisis Management and Crisis CommunicationMay 21, 2022768Views 0Likes 0Comments

The likely overthrow of Roe v Wade to limit access to abortion in the United States has highlighted whether and when business corporations should take a stand on controversial social issues.

Speak up or shut up? The Great Communication Conundrum

Crisis Management, Crisis Management and Crisis CommunicationMay 5, 2022504Views 0Likes 0Comments

When you’re in the public spotlight over a high-profile issue, the first question is: “What shall we say to the media?” But another important question is: “Should we say anything at all?”

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How the Russia boycott has upended corporate issue activism

Crisis Management, Crisis Management and Crisis CommunicationMarch 17, 2022494Views 0Likes 0Comments

How the Russia boycott has upended corporate issue activism By Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict The lightning pace of businesses boycotting Russia over the invasion of Ukraine means corporate activism on social and political issues will never be the same. Official sanctions in…

Invasion of Ukraine increases cybersecurity crisis risk everywhere

Crisis Management, Crisis Management and Crisis Communication, InfoSecurity, Risk ManagementMarch 3, 2022887Views 0Likes 0Comments

What specifically can organisations do to help minimize the risk of a cybersecurity crisis?

Is This the Most Difficult Crisis Question to Answer in a Crisis?

Crisis Management, Crisis Management and Crisis CommunicationFebruary 17, 2022716Views 0Likes 0Comments

When it comes to crisis management, that most difficult question is: “When did you first know about this?”

FREE WHITE PAPER: Rhinos and Risk Assessments

Crisis Management, Crisis Management and Crisis Communication, Disaster Preparedness, Pandemics, Risk Management, Special OffersFebruary 11, 2022929Views 0Likes 0Comments

FREE WHITE PAPER Rhinos and Risk Assessments: Adjusting risk Assessment Methodologies to Account for ‘Unforeseeable’ Events By Dr. Jo Robertson It is wrong to describe the COVID-19 pandemic as a "black swan" (i.e. a catastrophic event that no one saw coming). Far more apt would be to call it a ‘grey rhino’…

How A CEO Apology Satisfied No-one and Ignored the Real Issue

Crisis Management, Crisis Management and Crisis CommunicationNovember 4, 2021417Views 0Likes 0Comments

Can you apologise for what you said about a highly emotive controversy and still defend what caused the controversy in the first place?