One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.
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The COVID-19 pandemic was not a “black swan” (catastrophic event that came out of the blue and no one saw coming), it was a “gray rhino” which had long been predicted but leadership everywhere overlooked. As we move forward from the pandemic to new challenges, how do we better ensure we have our eyes open…
Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.
What's the Reputation Risk When Your Star Behaves Badly?
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
Was Jeep right to withdraw its costly Super Bowl advertisement in February after learning that singer Bruce Springsteen…
Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.
One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.
How to Respond When Your Brand Comes Under Political Attack
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
While the American election is finally over, one company is still monitoring for potential damage after being…
One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.
COVID-19 is proving an existential crisis for many non-profits and charities, but the reality is that such organizations are equally vulnerable to the whole range of usual crisis risks, and many are simply not adequately prepared.
A crisis is a test of leadership. A test of systems. And a test of relationships. But it is also a test of values.