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Seven Ways to Bungle Your Crisis Response

Crisis Management, Crisis Management and Crisis CommunicationMay 7, 2021390Views 0Likes 0Comments

If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge

Reputation Risk: What do European Football and Australia Post have in common?

Crisis Management, Crisis Management and Crisis CommunicationMay 3, 2021405Views 0Likes 0Comments

What do European Football and Australia Post have in common? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Stakeholders are the essential foundation of any communication strategy especially issue and crisis management and two recent…

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Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management and Crisis CommunicationApril 23, 2021489Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.

Dr Jo Robertson presents “How to See Gray Rhinos” at DRJ Spring 2021, March 30th!

Crisis Management, Crisis Management and Crisis CommunicationMarch 25, 2021394Views 0Likes 0Comments

The COVID-19 pandemic was not a “black swan” (catastrophic event that came out of the blue and no one saw coming), it was a “gray rhino” which had long been predicted but leadership everywhere overlooked. As we move forward from the pandemic to new challenges, how do we better ensure we have our eyes open…

White Paper: Is Reputation Your Most Valuable Uninsured Asset?

Crisis Management and Crisis CommunicationMarch 16, 202185Views 0Likes 0Comments

Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.

What’s the Reputation Risk When Your Star Behaves Badly?

Crisis Management, Crisis Management and Crisis CommunicationMarch 8, 2021443Views 0Likes 0Comments

What's the Reputation Risk When Your Star Behaves Badly? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Was Jeep right to withdraw its costly Super Bowl advertisement in February after learning that singer Bruce Springsteen…

White Paper: Is Reputation Your Most Valuable Uninsured Asset?

Crisis Management and Crisis CommunicationFebruary 12, 2021537Views 0Likes 0Comments

Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.

Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management, Crisis Management and Crisis Communication, Top PostJanuary 15, 2021530Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.

How to respond when your brand comes under political attack

Crisis Management, Crisis Management and Crisis CommunicationJanuary 6, 2021436Views 0Likes 0Comments

How to Respond When Your Brand Comes Under Political Attack by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. While the American election is finally over, one company is still monitoring for potential damage after being…

Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management, Crisis Management and Crisis CommunicationDecember 30, 2020504Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.