We're excited to announce our newest author: Dr. Jo Robertson
Jo is working on a new book project with the working title EXECUTING CRISIS: The New Rules for Crisis Leadership.
Welcome to Rothstein Publishing!
Self-Inflicted Leadership Crisis Response Failure Behaviors
1. Surprise: Stems from the U.S. management culture developed over the last 40 years which stresses the invincibility of managers and leaders based on extensive monitoring and data collection to the exclusion of many traditional (historic?) management beliefs, actions, concerns and functions. Today’s prevailing attitude is that smart managers are unlikely to suffer a crisis.
The unintended consequence of this delusion is that much necessary readiness activity never takes place.
Part of the surprise crisis always brings is related to the almost immediate realization by these smart leaders that readiness has suffered in an environment of management omnipotence and over optimism about inherent response capabilities.
The lesson: The smarter they are the harder and faster they fall.
The outcome is: The refusal to believe that things are serious, i.e. not wanting to look too concerned in the eyes and gossip of peers.
With the heavy scrutiny that crises bring, even the terms you use can have an impact. When the time comes to phase down the crisis response, avoid using the terms disengagement or deactivation. De-escalation implies that the team is phasing down to “watchful waiting.” This means that the team will remain vigilant for any developments…
What’s going to trip you up when you are facing your next crisis? Follow Bruce Blythe’s Five Guiding Principles of Crisis Leadership and don’t screw up. With his landmark book as your guide, you won’t get blindsided!
Crisis management may be defined as the exercise of common sense at lightning speed. Importantly, the effectiveness of crisis communication during the hours, days, and weeks it takes to resolve and recover from an event will prove essential to preserving the reputation, credibility, and morale of your organization.
My years of experience and observation of crisis response have made it abundantly clear that every business and organization is vulnerable to mistakes, mishaps, surprise events, and human error. We are all vulnerable! However, experience also demonstrates that it is a prudent organization that has studied its vulnerabilities, identified those that present the greatest risk, and gets ready with what it must do and say to respond quickly and effectively in the face of a crisis.
- Jim Lukaszewski
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A crisis strikes out of the blue, at the time and place least expected. In a word, you’re Blindsided! According to Bruce T. Blythe, managing a crisis is an ultimate test of leadership, requiring leaders who inspire loyalty and trust as they rise to the occasion to meet the needs of people. Blythe shows you what it takes to be an effective and humane strategic crisis leader, a “crisis whisperer.”
While other books talk about crisis leadership, this one lands you in the middle of a fast-breaking crisis and demonstrates what a top-notch leader, a “crisis whisperer,” would say and do at every twist and turn. Blythe pulls up a chair and coaches you with real-world examples of what has worked — and not worked — in 30 years of experience with hundreds of companies just like yours. Some books tell you how to create a crisis response plan. Others tell you how to cope with the crisis as it takes place. Blythe does both.
Get crisis-ready NOW! Learn from a master exactly what to do, what to say, when to say it, and when to do it while the whole world is watching: stop creating victims; communicate effectively with all stakeholders; prevent lawsuits; and reduce the negative impact of media hounds and activists. All supported by case studies and real-life examples, by trusted advisor to CEOs and practitioner/trainer named among the 100 Top Thought Leaders of 2013 by Trust Across America; profiled in Living Legends of American Public Relations; listed in Corporate Legal Times as one of “28 Experts to Call When All Hell Breaks Loose.”
Your CEO’s in handcuffs! Things are going downhill, fast! Your whole word is watching to see what you do next.
A crisis strikes out of the blue, at the time and place least expected. In a word, you’re Blindsided! According to Bruce T. Blythe, managing a crisis is an ultimate test of leadership, requiring leaders who inspire loyalty and trust as they rise to the occasion to meet the needs of people. Blythe shows you what it takes to be an effective and humane strategic crisis leader, a “crisis whisperer.”
While other books talk about crisis leadership, this one lands you in the middle of a fast-breaking crisis and demonstrates what a top-notch leader, a “crisis whisperer,” would say and do at every twist and turn. Blythe pulls up a chair and coaches you with real-world examples of what has worked — and not worked — in 30 years of experience with hundreds of companies just like yours. Some books tell you how to create a crisis response plan. Others tell you how to cope with the crisis as it takes place. Blythe does both.
These new tools for Colleges and Universities; Public and Private K-12 Schools; Manufacturing and Distribution; and, for Businesses of all types and sizes give you what you need to get your Business Continuity, Crisis Management and Resilience programs going!
Collect information and evaluate your business environment, identify and reduce risks, analyze business operations, analyze alternatives to respond to disruptions, develop a comprehensive Business Continuity Plan, and to prepare for and respond to hazards-specific events with The Template for Comprehensive Business Continuity Management to Enhance Your Organization’s Resilience.
Collect information and evaluate your business environment, identify and reduce risks, analyze business operations, analyze alternatives to respond to disruptions, develop a comprehensive Business Continuity Plan, and to prepare for and respond to hazards-specific events with The Template for Comprehensive Business Continuity Management to Enhance Your Organization’s Resilience.