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Optus must have had a crisis plan. How did it all go so wrong?

Crisis Management, Crisis Management and Crisis CommunicationOctober 17, 2022454Views 0Likes 0Comments

Optus must have had a crisis plan. How did it all go so wrong? by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management It’s not often we get to see a corporate crisis spiral out of control as quickly as happened when hackers struck…

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Have Cyber Attacks Killed People?

Crisis Management, InfoSecuritySeptember 14, 2022547Views 0Likes 0Comments

Charlie Maclean-Bristol discusses the evidence behind cyber attacks indirectly causing the death and injury of people, and the importance of exercises to train employees on working efficiently during a cyber attack.

Why Empathy is important when disaster strikes

Why Empathy Is Critical When Disaster Strikes

Crisis Management, Crisis Management and Crisis CommunicationJune 20, 2022655Views 0Likes 0Comments

Why Empathy Is Critical When Disaster Strikes by Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to the hospital – some with serious injuries…

Don’t let a Grey Rhino ignored become a crisis ensured

Crisis Management, Crisis Management and Crisis CommunicationJune 6, 2022716Views 0Likes 0Comments

Unlike Black Swan events, which are highly improbable, with catastrophic impact, Grey Rhino events are highly probable, high impact yet neglected threats that occur after a series of warnings and visible evidence.

When should corporates take a stand on high-profile social issues?

Crisis Management, Crisis Management and Crisis CommunicationMay 21, 2022778Views 0Likes 0Comments

The likely overthrow of Roe v Wade to limit access to abortion in the United States has highlighted whether and when business corporations should take a stand on controversial social issues.

Speak up or shut up? The Great Communication Conundrum

Crisis Management, Crisis Management and Crisis CommunicationMay 5, 2022514Views 0Likes 0Comments

When you’re in the public spotlight over a high-profile issue, the first question is: “What shall we say to the media?” But another important question is: “Should we say anything at all?”

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How the Russia boycott has upended corporate issue activism

Crisis Management, Crisis Management and Crisis CommunicationMarch 17, 2022504Views 0Likes 0Comments

How the Russia boycott has upended corporate issue activism By Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict The lightning pace of businesses boycotting Russia over the invasion of Ukraine means corporate activism on social and political issues will never be the same. Official sanctions in…

Optus must have had a crisis plan. How did it all go so wrong?

Have Cyber Attacks Killed People?

Why Empathy Is Critical When Disaster Strikes

Don’t let a Grey Rhino ignored become a crisis ensured

Speak up or shut up? The Great Communication Conundrum

How the Russia boycott has upended corporate issue activism

MIT Professional Education Crisis Management & Business Resiliency Course

Invasion of Ukraine increases cybersecurity crisis risk everywhere

Is This the Most Difficult Crisis Question to Answer in a Crisis?