One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.
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So You Want to Change your Boss? Fuhgeddaboudit!
by Jim Lukaszewski
As Americas Crisis Guru the most frequent question I get from other senior practitioners is "How do you overcome the resistance of a boss who needs to change but will not listen to you?"
I respond with my own question, "How long have you been…
Charlie Maclean-Bristol discusses the issues associated with communications after a cyber-attack, and how to develop a plan that will make a huge difference in an organization’s ability to survive and keep their reputation after a data breach.
If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge
What do European Football and Australia Post have in common?
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
Stakeholders are the essential foundation of any communication strategy especially issue and crisis management and two recent…
The COVID-19 pandemic was not a “black swan” (catastrophic event that came out of the blue and no one saw coming), it was a “gray rhino” which had long been predicted but leadership everywhere overlooked. As we move forward from the pandemic to new challenges, how do we better ensure we have our eyes open…
What's the Reputation Risk When Your Star Behaves Badly?
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
Was Jeep right to withdraw its costly Super Bowl advertisement in February after learning that singer Bruce Springsteen…
One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.
How to Respond When Your Brand Comes Under Political Attack
by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict.
While the American election is finally over, one company is still monitoring for potential damage after being…
One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.