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MIT Crisis Management & Business Resiliency Course — now offered online

Business Continuity, Crisis ManagementJune 18, 202165KViews 0Likes 0Comments

MIT Crisis Management & Business Resiliency Course — now offered online July 19-22 and July 26-29, 2021 There's no denying its been a difficult year. To help you navigate today's and tomorrow's crises, MIT Professional Education's popular Crisis Management & Business Resiliency Course is being offered virtually this July. MIT Crisis Management & Business Resiliency Course…

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Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management, Crisis Management and Crisis Communication, Special OffersJune 11, 2021383Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.

So, You Want to Change your Boss? Fuhgeddaboudit!

Crisis Management, Crisis Management and Crisis CommunicationMay 21, 2021366Views 0Likes 0Comments

So You Want to Change your Boss? Fuhgeddaboudit! by Jim Lukaszewski As Americas Crisis Guru the most frequent question I get from other senior practitioners is "How do you overcome the resistance of a boss who needs to change but will not listen to you?" I respond with my own question, "How long have you been…

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Communications with Stakeholders after a Ransomware Attack

Crisis Management, Crisis Management and Crisis CommunicationMay 13, 2021362Views 0Likes 0Comments

Charlie Maclean-Bristol discusses the issues associated with communications after a cyber-attack, and how to develop a plan that will make a huge difference in an organization’s ability to survive and keep their reputation after a data breach.

Seven Ways to Bungle Your Crisis Response

Crisis Management, Crisis Management and Crisis CommunicationMay 7, 2021359Views 0Likes 0Comments

If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge

Reputation Risk: What do European Football and Australia Post have in common?

Crisis Management, Crisis Management and Crisis CommunicationMay 3, 2021381Views 0Likes 0Comments

What do European Football and Australia Post have in common? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Stakeholders are the essential foundation of any communication strategy especially issue and crisis management and two recent…

Dr Jo Robertson presents “How to See Gray Rhinos” at DRJ Spring 2021, March 30th!

Crisis Management, Crisis Management and Crisis CommunicationMarch 25, 2021369Views 0Likes 0Comments

The COVID-19 pandemic was not a “black swan” (catastrophic event that came out of the blue and no one saw coming), it was a “gray rhino” which had long been predicted but leadership everywhere overlooked. As we move forward from the pandemic to new challenges, how do we better ensure we have our eyes open…

What’s the Reputation Risk When Your Star Behaves Badly?

Crisis Management, Crisis Management and Crisis CommunicationMarch 8, 2021416Views 0Likes 0Comments

What's the Reputation Risk When Your Star Behaves Badly? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Was Jeep right to withdraw its costly Super Bowl advertisement in February after learning that singer Bruce Springsteen…

Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management, Crisis Management and Crisis Communication, Top PostJanuary 15, 2021497Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.

How to respond when your brand comes under political attack

Crisis Management, Crisis Management and Crisis CommunicationJanuary 6, 2021413Views 0Likes 0Comments

How to Respond When Your Brand Comes Under Political Attack by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. While the American election is finally over, one company is still monitoring for potential damage after being…