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  Enterprise Risk Assessment and Business Impact Analysis

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  Comprehensive Emergency Management for Local Governments: Demystifying Emergency Planning

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  Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers

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  Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs

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  Service Level Agreements Winning A Competitive Edge For Support & Supply Services

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  Auditing Business Continuity: Global Best Practices

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  Emotional Terrors in the Workplace: Protecting Your Business’ Bottom Line

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  Disaster Recovery Testing: Exercising Your Contingency Plan

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  Emergency Management Exercises: From Response To Recovery

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