A failure or accident brings your business to a sudden halt. How did it happen? What’s at the root of the problem? What keeps it from happening again? Good detective work is needed — but how do you go about it? In this new book, industry pioneer Fred Forck’s seven-step cause analysis methodology guides you to the root of the incident, enabling you to act effectively to avoid loss of time, money, productivity, and quality. “One significant difference in Fred’s approach to Cause Analysis is that he starts with Success, not failure. You need to be able to clearly define success using objective criteria, not only in results (dollars, product) but also in behaviors.”