crisis communication Archives

Cyber-Crises Are Never “Just an IT Problem”

Crisis Management, Crisis Management and Crisis Communication, InfoSecurityAugust 3, 2021378Views 0Likes 0Comments

Cyber-Crises Are Never "Just an IT Problem" by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Online data failures and ransomware attacks are emerging as a leading deadly threat to reputation. However, some organisations still seem to…

Woolworths and the Cost of Ignoring Stakeholders

Crisis Management, Crisis Management and Crisis CommunicationJuly 2, 2021381Views 0Likes 0Comments

Every undergraduate PR student knows from their first semester that understanding stakeholders is essential, yet some big corporations appear to have forgotten that basic principle.

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Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management, Crisis Management and Crisis Communication, Special OffersJune 11, 2021373Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.

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Communications with Stakeholders after a Ransomware Attack

Crisis Management, Crisis Management and Crisis CommunicationMay 13, 2021343Views 0Likes 0Comments

Charlie Maclean-Bristol discusses the issues associated with communications after a cyber-attack, and how to develop a plan that will make a huge difference in an organization’s ability to survive and keep their reputation after a data breach.

Reputation Risk: What do European Football and Australia Post have in common?

Crisis Management, Crisis Management and Crisis CommunicationMay 3, 2021361Views 0Likes 0Comments

What do European Football and Australia Post have in common? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Stakeholders are the essential foundation of any communication strategy especially issue and crisis management and two recent…

Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management and Crisis CommunicationApril 23, 2021441Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.

What’s the Reputation Risk When Your Star Behaves Badly?

Crisis Management, Crisis Management and Crisis CommunicationMarch 8, 2021389Views 0Likes 0Comments

What's the Reputation Risk When Your Star Behaves Badly? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Was Jeep right to withdraw its costly Super Bowl advertisement in February after learning that singer Bruce Springsteen…

How to respond when your brand comes under political attack

Crisis Management, Crisis Management and Crisis CommunicationJanuary 6, 2021398Views 0Likes 0Comments

How to Respond When Your Brand Comes Under Political Attack by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. While the American election is finally over, one company is still monitoring for potential damage after being…

Why Non-Profits are So Vulnerable to Crisis Risk

Crisis Management, Crisis Management and Crisis CommunicationDecember 16, 2020406Views 0Likes 0Comments

COVID-19 is proving an existential crisis for many non-profits and charities, but the reality is that such organizations are equally vulnerable to the whole range of usual crisis risks, and many are simply not adequately prepared.

How lack of information stymied effective crisis management

Crisis Management, Crisis Management and Crisis CommunicationNovember 12, 2020495Views 0Likes 0Comments

A crisis is a test of leadership. A test of systems. And a test of relationships. But it is also a test of values.