crisis counsel Archives

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Should shareholder funds be spent on divisive social issues?

Crisis Management, Risk ManagementNovember 9, 2023209Views 0Likes 0Comments

Companies have struggled for years whether to speak out on controversial social and political issues.

Cyber-security needs more crisis preparedness, less blame-shifting

Crisis Management, Crisis Management and Crisis Communication, InfoSecurityApril 19, 2023436Views 0Likes 0Comments

How many more times will some struggling organization announce that a cyber-breach or data leak was caused by failure at a 3rd-party contractor?

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An advertising mistake helped lose $100 billion – who’s to blame?

Crisis Management, Crisis Management and Crisis CommunicationMarch 16, 2023425Views 0Likes 0Comments

When an advertisement goes terribly wrong who’s to blame? That surely must have been the question at Google after the launch of their new AI tool Bard.

Why Empathy is important when disaster strikes

Why Empathy Is Critical When Disaster Strikes

Crisis Management, Crisis Management and Crisis CommunicationJune 20, 2022644Views 0Likes 0Comments

Why Empathy Is Critical When Disaster Strikes by Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict When a boatload of tourists was involved in an incident in remote northwest Australia, and more than a dozen were taken to the hospital – some with serious injuries…

Invasion of Ukraine increases cybersecurity crisis risk everywhere

Crisis Management, Crisis Management and Crisis Communication, InfoSecurity, Risk ManagementMarch 3, 2022885Views 0Likes 0Comments

What specifically can organisations do to help minimize the risk of a cybersecurity crisis?

Is This the Most Difficult Crisis Question to Answer in a Crisis?

Crisis Management, Crisis Management and Crisis CommunicationFebruary 17, 2022713Views 0Likes 0Comments

When it comes to crisis management, that most difficult question is: “When did you first know about this?”

Has COVID Vaccination Transformed Corporate Issue Activism?

Crisis Management and Crisis CommunicationAugust 23, 2021482Views 0Likes 0Comments

Has COVID Vaccination Transformed Corporate Issue Activism? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Proactive corporate support (corporate issue activism) for COVID vaccination has triggered praise for some companies. But does it indicate a…

Cyber-Crises Are Never “Just an IT Problem”

Crisis Management, Crisis Management and Crisis Communication, InfoSecurityAugust 3, 2021390Views 0Likes 0Comments

Cyber-Crises Are Never "Just an IT Problem" by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Online data failures and ransomware attacks are emerging as a leading deadly threat to reputation. However, some organisations still seem to…

Woolworths and the Cost of Ignoring Stakeholders

Crisis Management, Crisis Management and Crisis CommunicationJuly 2, 2021388Views 0Likes 0Comments

Every undergraduate PR student knows from their first semester that understanding stakeholders is essential, yet some big corporations appear to have forgotten that basic principle.

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Free Chapter: Why Should I Apologize? Lawyers vs. Communicators

Crisis Management, Crisis Management and Crisis Communication, Special OffersJune 11, 2021382Views 0Likes 0Comments

One of the most common areas of disagreement between lawyers and communicators is about when and how to apologize.