crisis management Archives

When should the CEO NOT appear on television?

Crisis Management, Crisis Management and Crisis CommunicationApril 29, 2024160Views 0Likes 0Comments

Should the CEO agree to participate in what is certain to be a negative interview? While every circumstance is different, a useful first step when asked for an interview should not be “What shall we say?” but “Shall we say anything?” That key question just could save a lot of pain.

Attend MIT’s 2024 Crisis Management & Business Resiliency Course

Business Continuity, Crisis ManagementMarch 25, 20243KViews 0Likes 0Comments

Attend MIT’s 2024 Crisis Management & Business Resiliency Course

Closing and Reopening Offices, Restaurants, and Retail Outlets, after an Incident

Crisis ManagementOctober 6, 2023312Views 0Likes 0Comments

Charlie Maclean-Bristol discusses his recent exercises around reassuring customers after an incident and talks about how businesses should approach reopening.

The Boss’ Most Crucial Roles in Crisis

Books, Crisis Management, Crisis Management and Crisis CommunicationJuly 28, 2023832Views 0Likes 0Comments

Few problems are crises. But all crises are serious management problems.

Should legal advice take precedence in a crisis? (Free eBook)

Crisis Management, Crisis Management and Crisis CommunicationJune 19, 2023319Views 0Likes 0Comments

Should legal advice take precedence in a crisis? by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management Lawyers are involved in just about every serious organizational crisis. Yet how much specific training do they receive about their role in a crisis as part of…

Bungle Your Crisis Response in Seven Different Ways

Books, Crisis Management, Crisis Management and Crisis CommunicationMay 9, 2023619Views 0Likes 0Comments

If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge

How an avoidable mistake derailed a crisis response

Books, Crisis Management, Crisis Management and Crisis CommunicationMarch 2, 2023927Views 0Likes 0Comments

When a 50-car freight train carrying toxic chemicals derailed and caught fire near the small town of East Palestine in rural Ohio in February, it was always going to be a corporate crisis and a state-wide disaster.

Never underestimate the crippling cost of a crisis

Books, Crisis ManagementDecember 6, 2022706Views 0Likes 0Comments

With cyber-attacks in the headlines, a new report provides a gloomy reminder of the deep and long-lasting impact when things go wrong in public corporations.

Uber's secret plan exposed and Tony Jaques covers what to do if your secret plan goes front page news

What do you do when your “secret plan” becomes front-page news?

Crisis Management, Crisis Management and Crisis CommunicationOctober 24, 2022504Views 0Likes 0Comments

Issue management is a proven, effective tool for driving toward openly stated objectives, but legitimate tools can sometimes be used for illegitimate purposes.

Optus must have had a crisis plan. How did it all go so wrong?

Crisis Management, Crisis Management and Crisis CommunicationOctober 17, 2022468Views 0Likes 0Comments

Optus must have had a crisis plan. How did it all go so wrong? by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management It’s not often we get to see a corporate crisis spiral out of control as quickly as happened when hackers struck…