crisis management Archives

Why Values Matter in a Crisis

Crisis Management, Crisis Management and Crisis CommunicationOctober 16, 2020455Views 0Likes 0Comments

A crisis is a test of leadership. A test of systems. And a test of relationships. But it is also a test of values.

Is This the Least Meaningful Crisis Defense?

Crisis Management, Crisis Management and Crisis CommunicationOctober 1, 2020384Views 0Likes 0Comments

When a crisis strikes it’s very natural to try and hide behind some sort of a defensive statement. Yet that statement needs to be meaningful and not just a fashionable cliché posing as a moral fig-leaf.

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Five Rules for Crisis Leadership, By Dr. Jo Robertson

Crisis Management, Crisis Management and Crisis CommunicationSeptember 25, 2020391Views 0Likes 0Comments

Many thoroughly savvy executives fail to take the potential for crisis as seriously as they should. They might have great security plans, or they might be following so-called best practices in crisis management, but they are still woefully underprepared. Dr. Jo Robertson, author of Executing Crisis: A C-Suite Crisis Leadership Survival Guide, shares her top…

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WEBINAR: How to Manage Legal and Communication Advice in a Crisis – And Do the Right Thing

Crisis Management, Crisis Management and Crisis CommunicationSeptember 21, 2020597Views 0Likes 0Comments

WATCH THIS EXCLUSIVE WEBCAST WITH ONE OF THE WORLD'S FEW THOUGHT LEADERS ON CRISIS MANAGEMENT, DR TONY JAQUES Learning from the best: I have just had the privilege of hosting an exclusive webcast with one of the few genuine thought leaders on crisis management and issue management, Dr Tony Jaques, of Melbourne, Australia. The participants were an…

TikTok and Reputation Management: Has time run out for big newspaper ads in a crisis?

Crisis Management, Crisis Management and Crisis CommunicationAugust 14, 2020480Views 0Likes 0Comments

Facing a reputational crisis TikTok placed ads in Australian newspapers, pleading not to become a “political football.” But outside the media bubble, did anybody pay attention? Or was it just an outdated response with no real value in terms of effective crisis management?

When is it okay to shut down debate on controversial issues?

Crisis Management, Crisis Management and Crisis Communication, PandemicsApril 6, 2020416Views 0Likes 0Comments

The coronavirus just may have had one positive effect. The world-wide race to develop an effective vaccine to slow the global pandemic seems to have temporarily overshadowed the influence of anti-vaccine activists, according to Tony Jaques. But, when is it okay to shut down debate on controversial issues? Though it has to be said that prominent…

Australian Bushfire crisis shows the persuasive power of big numbers

Crisis Management, Crisis Management and Crisis CommunicationFebruary 5, 2020413Views 0Likes 0Comments

Tony Jaques, Director of Issue Outcomes Pty Ltd, advises on issue and crisis management. He is the author of Rothstein Publishing's upcoming book (summer 2020) addressing senior executives on how to successfully navigate crises and balance sometimes conflicting advice from lawyers and public relations or crisis management professionals. There’s an old journalist maxim that Names…

Meet Rothstein Publishing’s Newest Author: Tony Jaques

Crisis Management, Crisis Management and Crisis CommunicationOctober 29, 2019507Views 0Likes 0Comments

Rothstein Publishing is pleased to welcome Tony Jaques to our outstanding international team of authors. About Tony Jaques Tony Jaques (pronounced "Jakes") is a New Zealander who now lives in Australia, where he has established an international reputation as an authority on issue and crisis management and risk communication. He has authored three books on those…

Victim Management And Reputation Risk For A CEO

Crisis Management, Crisis Management and Crisis CommunicationMay 16, 2019308Views 0Likes 0Comments

According to Jim Lukaszewski, "The most volatile component of all crisis response is victim management. Failure to promptly, humanely, and empathetically see that victims' needs are also met will eclipse an organization's response. Even a flawless response will be remembered for its angry survivors, relatives, public officials, sometimes competitors, but almost always the critics.

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Setting Crisis Response, Communication Strategies, And Priorities

Crisis Management, Crisis Management and Crisis CommunicationApril 29, 2019439Views 0Likes 0Comments

According to Jim Lukaszewski, in a crisis, effective decisions and actions must precede communication. The reality is that once the instant of crisis has occurred, the process of recovery has begun. Recovery can be quite complicated and lengthy. The operational response goal is to put the focus truly on the first 1-3 hours of a crisis. This will then assure that tone, tempo, scope, and intent are established powerfully and constructively. Emergency communication response priorities must also address appropriate operational action. In addition to this, it must match the expectations of all potential audiences who could be affected or afflicted by your actions or by the crisis situation.