crisis response Archives

Seven Ways to Bungle Your Crisis Response

Crisis Management, Crisis Management and Crisis CommunicationMay 7, 2021340Views 0Likes 0Comments

If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge

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WEBINAR: How to Manage Legal and Communication Advice in a Crisis – And Do the Right Thing

Crisis Management, Crisis Management and Crisis CommunicationSeptember 21, 2020597Views 0Likes 0Comments

WATCH THIS EXCLUSIVE WEBCAST WITH ONE OF THE WORLD'S FEW THOUGHT LEADERS ON CRISIS MANAGEMENT, DR TONY JAQUES Learning from the best: I have just had the privilege of hosting an exclusive webcast with one of the few genuine thought leaders on crisis management and issue management, Dr Tony Jaques, of Melbourne, Australia. The participants were an…

Victim Management And Reputation Risk For A CEO

Crisis Management, Crisis Management and Crisis CommunicationMay 16, 2019308Views 0Likes 0Comments

According to Jim Lukaszewski, "The most volatile component of all crisis response is victim management. Failure to promptly, humanely, and empathetically see that victims' needs are also met will eclipse an organization's response. Even a flawless response will be remembered for its angry survivors, relatives, public officials, sometimes competitors, but almost always the critics.

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Setting Crisis Response, Communication Strategies, And Priorities

Crisis Management, Crisis Management and Crisis CommunicationApril 29, 2019439Views 0Likes 0Comments

According to Jim Lukaszewski, in a crisis, effective decisions and actions must precede communication. The reality is that once the instant of crisis has occurred, the process of recovery has begun. Recovery can be quite complicated and lengthy. The operational response goal is to put the focus truly on the first 1-3 hours of a crisis. This will then assure that tone, tempo, scope, and intent are established powerfully and constructively. Emergency communication response priorities must also address appropriate operational action. In addition to this, it must match the expectations of all potential audiences who could be affected or afflicted by your actions or by the crisis situation.