reputation management Archives

Crisis lessons from the Adidas-Kanye debacle

Crisis Management and Crisis CommunicationFebruary 15, 2024161Views 0Likes 0Comments

New revelations brutally expose how a company ignored long-standing warning signs in pursuit of profit, leading to a costly financial and reputational crisis.

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How moral blindness breeds plummeting corporate reputation

The sound you can hear across the big end of town is the shredding of reputations in the wake of corporate crises, often triggered by moral blindness.

Why there is no silver bullet for Qantas’ reputational crisis

Crisis Management, Crisis Management and Crisis CommunicationSeptember 27, 2023282Views 0Likes 0Comments

When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere.

The Boss’ Most Crucial Roles in Crisis

Books, Crisis Management, Crisis Management and Crisis CommunicationJuly 28, 2023798Views 0Likes 0Comments

Few problems are crises. But all crises are serious management problems.

Bungle Your Crisis Response in Seven Different Ways

Books, Crisis Management, Crisis Management and Crisis CommunicationMay 9, 2023587Views 0Likes 0Comments

If your approach is, “management by bungling,” expect irreparable, permanent damage to your reputation, at least while you’re still in charge

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How the Russia boycott has upended corporate issue activism

Crisis Management, Crisis Management and Crisis CommunicationMarch 17, 2022492Views 0Likes 0Comments

How the Russia boycott has upended corporate issue activism By Tony Jaques Ph.D., Director of Issue Outcomes Pty. Ltd. and author of Crisis Counsel: Navigating Legal and Communication Conflict The lightning pace of businesses boycotting Russia over the invasion of Ukraine means corporate activism on social and political issues will never be the same. Official sanctions in…

How A CEO Apology Satisfied No-one and Ignored the Real Issue

Crisis Management, Crisis Management and Crisis CommunicationNovember 4, 2021414Views 0Likes 0Comments

Can you apologise for what you said about a highly emotive controversy and still defend what caused the controversy in the first place?

White Paper: Is Reputation Your Most Valuable Uninsured Asset?

Crisis Management, Crisis Management and Crisis Communication, Special OffersOctober 15, 2021328Views 0Likes 0Comments

Reputation may in fact be your most valuable uninsured asset. Nothing destroys reputation faster or deeper than a crisis mismanaged.

Preparation for Protest By Charlie Maclean-Bristol

Crisis Management, Disaster PreparednessSeptember 10, 2021386Views 0Likes 0Comments

Preparation for Protest Charlie Maclean-Bristol discusses how to prepare your company against protesters, taking into consideration the safety of your staff protesters and your company's reputation. With the Extinction Rebellion in London last week and the COP26 Conference of the Parties happening in Glasgow in 6 weeks, I thought it might be a good time…

Has COVID Vaccination Transformed Corporate Issue Activism?

Crisis Management and Crisis CommunicationAugust 23, 2021482Views 0Likes 0Comments

Has COVID Vaccination Transformed Corporate Issue Activism? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Proactive corporate support (corporate issue activism) for COVID vaccination has triggered praise for some companies. But does it indicate a…