reputation risk Archives

Crisis lessons from the Adidas-Kanye debacle

Crisis Management and Crisis CommunicationFebruary 15, 2024159Views 0Likes 0Comments

New revelations brutally expose how a company ignored long-standing warning signs in pursuit of profit, leading to a costly financial and reputational crisis.

How A CEO Apology Satisfied No-one and Ignored the Real Issue

Crisis Management, Crisis Management and Crisis CommunicationNovember 4, 2021414Views 0Likes 0Comments

Can you apologise for what you said about a highly emotive controversy and still defend what caused the controversy in the first place?

Has COVID Vaccination Transformed Corporate Issue Activism?

Crisis Management and Crisis CommunicationAugust 23, 2021482Views 0Likes 0Comments

Has COVID Vaccination Transformed Corporate Issue Activism? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Proactive corporate support (corporate issue activism) for COVID vaccination has triggered praise for some companies. But does it indicate a…

Reputation Risk: What do European Football and Australia Post have in common?

Crisis Management, Crisis Management and Crisis CommunicationMay 3, 2021380Views 0Likes 0Comments

What do European Football and Australia Post have in common? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Stakeholders are the essential foundation of any communication strategy especially issue and crisis management and two recent…

What’s the Reputation Risk When Your Star Behaves Badly?

Crisis Management, Crisis Management and Crisis CommunicationMarch 8, 2021415Views 0Likes 0Comments

What's the Reputation Risk When Your Star Behaves Badly? by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. Was Jeep right to withdraw its costly Super Bowl advertisement in February after learning that singer Bruce Springsteen…

Risky Rhetoric: When Personal Opinions Damage Corporate Brands

Crisis Management and Crisis Communication, Risk ManagementAugust 2, 2016370Views 0Likes 0Comments

The best way to address reputation risk is to build a culture that makes a clear distinction regarding each employee’s responsibility to protect the company image. “The worst position to be in is that of the ostrich—to put your head in the sand.”