Tony Jaques Archives

When should the CEO NOT appear on television?

Crisis Management, Crisis Management and Crisis CommunicationApril 29, 2024105Views 0Likes 0Comments

Should the CEO agree to participate in what is certain to be a negative interview? While every circumstance is different, a useful first step when asked for an interview should not be “What shall we say?” but “Shall we say anything?” That key question just could save a lot of pain.

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Speaking out on Gaza: Stepping into Quicksand, by Tony Jaques

Crisis Management and Crisis CommunicationMarch 18, 2024100Views 0Likes 0Comments

As the war in Gaza drags on, many organizations find themselves facing the question: Should we make a statement? And what is the price if we say nothing?

Crisis lessons from the Adidas-Kanye debacle

Crisis Management and Crisis CommunicationFebruary 15, 202482Views 0Likes 0Comments

New revelations brutally expose how a company ignored long-standing warning signs in pursuit of profit, leading to a costly financial and reputational crisis.

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Should shareholder funds be spent on divisive social issues?

Crisis Management, Risk ManagementNovember 9, 2023195Views 0Likes 0Comments

Companies have struggled for years whether to speak out on controversial social and political issues.

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How moral blindness breeds plummeting corporate reputation

Crisis Management, Crisis Management and Crisis Communication, Risk ManagementOctober 5, 2023278Views 0Likes 0Comments

The sound you can hear across the big end of town is the shredding of reputations in the wake of corporate crises, often triggered by moral blindness.

Why there is no silver bullet for Qantas’ reputational crisis

Crisis Management, Crisis Management and Crisis CommunicationSeptember 27, 2023276Views 0Likes 0Comments

When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere.

How persistent bad numbers help drive major public issues

Crisis Management, Crisis Management and Crisis Communication, UncategorizedJuly 6, 2023326Views 0Likes 0Comments

Australia’s decision to ban all non-prescription vapes highlights how lobbyists and activists sometimes misuse data in an attempt to influence major public issues.

Should legal advice take precedence in a crisis? (Free eBook)

Crisis Management, Crisis Management and Crisis CommunicationJune 19, 2023281Views 0Likes 0Comments

Should legal advice take precedence in a crisis? by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management Lawyers are involved in just about every serious organizational crisis. Yet how much specific training do they receive about their role in a crisis as part of…

Cyber-security needs more crisis preparedness, less blame-shifting

Crisis Management, Crisis Management and Crisis Communication, InfoSecurityApril 19, 2023428Views 0Likes 0Comments

How many more times will some struggling organization announce that a cyber-breach or data leak was caused by failure at a 3rd-party contractor?

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An advertising mistake helped lose $100 billion – who’s to blame?

Crisis Management, Crisis Management and Crisis CommunicationMarch 16, 2023416Views 0Likes 0Comments

When an advertisement goes terribly wrong who’s to blame? That surely must have been the question at Google after the launch of their new AI tool Bard.