Tony Jaques Archives

How to respond when your brand comes under political attack

Crisis Management, Crisis Management and Crisis CommunicationJanuary 6, 2021423Views 0Likes 0Comments

How to Respond When Your Brand Comes Under Political Attack by Tony Jaques PhD, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management, author of Crisis Counsel: Navigating Legal and Communication Conflict. While the American election is finally over, one company is still monitoring for potential damage after being…

Why Non-Profits are So Vulnerable to Crisis Risk

Crisis Management, Crisis Management and Crisis CommunicationDecember 16, 2020441Views 0Likes 0Comments

COVID-19 is proving an existential crisis for many non-profits and charities, but the reality is that such organizations are equally vulnerable to the whole range of usual crisis risks, and many are simply not adequately prepared.

How lack of information stymied effective crisis management

Crisis Management, Crisis Management and Crisis CommunicationNovember 12, 2020526Views 0Likes 0Comments

A crisis is a test of leadership. A test of systems. And a test of relationships. But it is also a test of values.

Cartier Watches and Money Laundering: Lessons From Bungling the Basics

Crisis Management, Crisis Management and Crisis CommunicationNovember 4, 2020486Views 0Likes 0Comments

A crisis is a test of leadership. A test of systems. And a test of relationships. But it is also a test of values.

Why Values Matter in a Crisis

Crisis Management, Crisis Management and Crisis CommunicationOctober 16, 2020490Views 0Likes 0Comments

A crisis is a test of leadership. A test of systems. And a test of relationships. But it is also a test of values.

Is This the Least Meaningful Crisis Defense?

Crisis Management, Crisis Management and Crisis CommunicationOctober 1, 2020423Views 0Likes 0Comments

When a crisis strikes it’s very natural to try and hide behind some sort of a defensive statement. Yet that statement needs to be meaningful and not just a fashionable cliché posing as a moral fig-leaf.

Should top executives be penalized after a crisis?

Crisis Management, Crisis Management and Crisis CommunicationSeptember 16, 2020417Views 0Likes 0Comments

Should top executives be penalized after a crisis? by Tony Jaques, PhD It’s human nature to demand that “heads should roll” when things go wrong. And politicians and business leaders have got used to pointless calls for them to resign after every minor problem. But what is the right response when an organisation gets into…

TikTok and Reputation Management: Has time run out for big newspaper ads in a crisis?

Crisis Management, Crisis Management and Crisis CommunicationAugust 14, 2020528Views 0Likes 0Comments

Facing a reputational crisis TikTok placed ads in Australian newspapers, pleading not to become a “political football.” But outside the media bubble, did anybody pay attention? Or was it just an outdated response with no real value in terms of effective crisis management?

When is it okay to shut down debate on controversial issues?

Crisis Management, Crisis Management and Crisis Communication, PandemicsApril 6, 2020454Views 0Likes 0Comments

The coronavirus just may have had one positive effect. The world-wide race to develop an effective vaccine to slow the global pandemic seems to have temporarily overshadowed the influence of anti-vaccine activists, according to Tony Jaques. But, when is it okay to shut down debate on controversial issues? Though it has to be said that prominent…

Australian Bushfire crisis shows the persuasive power of big numbers

Crisis Management, Crisis Management and Crisis CommunicationFebruary 5, 2020440Views 0Likes 0Comments

Tony Jaques, Director of Issue Outcomes Pty Ltd, advises on issue and crisis management. He is the author of Rothstein Publishing's upcoming book (summer 2020) addressing senior executives on how to successfully navigate crises and balance sometimes conflicting advice from lawyers and public relations or crisis management professionals. There’s an old journalist maxim that Names…